SF
Sean F
1 reviews | Active since May 2022
25 Apr 2024, 14:12
Vodacom Poor Service Before You Are Even A Customer
Ordered a new fiber line last night,(SO***) followed up this morning mainly to inform them that their coverage map says I have no fiber in my area but I actually already have a line into my house. Went through the process with a consultant, said everything is fine, if anything else is needed, he will phone me. Heard nothing. Happen to see a mail a while ago, "vetting unsuccessful" A bit of pillar to post but eventually find out, " no documents were submitted" No one asked for documents!!! This is before I even have the service, what happens when something goes wrong? Any advice on a decent ISP? BTW I have a Vodacom cell # for over 15 years!!
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Replies (2)
Vodacom's replyOfficial
25 Apr 2024, 14:27Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Apr 2024, 14:27
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
SF
Sean F's updateReviewer Update
09 May 2024, 21:58I received my router last week Friday. Once set up I determined that the line was running at 50 MBPS despite me requesting and paying for a 100MBPS line. I called the help desk, went through a few checks which involved switching the router and Open Serve box on and off and then got cut off.
I phoned back and the agent said I would be contacted within 3 to 4 days. Needless to say I have heard nothing.
This evening the service has been intermittent , all lights on equipment are as they should be but ZERO speed. The service will come back for a while but drop again.
Phoned the call center went through some checks, have to log a ticket on ***. Agent acknowledged that the two earlier agents I contacted did not do their job. I really hope my concerns before I became a customer are not coming true
I am sure you will agree, being a customer for less than a week I am not satisfied with the service
I phoned back and the agent said I would be contacted within 3 to 4 days. Needless to say I have heard nothing.
This evening the service has been intermittent , all lights on equipment are as they should be but ZERO speed. The service will come back for a while but drop again.
Phoned the call center went through some checks, have to log a ticket on ***. Agent acknowledged that the two earlier agents I contacted did not do their job. I really hope my concerns before I became a customer are not coming true
I am sure you will agree, being a customer for less than a week I am not satisfied with the service
SF
Sean F's update09 May 2024, 21:58
Reviewer Update
I received my router last week Friday. Once set up I determined that the line was running at 50 MBPS despite me requesting and paying for a 100MBPS line. I called the help desk, went through a few checks which involved switching the router and Open Serve box on and off and then got cut off.
I phoned back and the agent said I would be contacted within 3 to 4 days. Needless to say I have heard nothing.
This evening the service has been intermittent , all lights on equipment are as they should be but ZERO speed. The service will come back for a while but drop again.
Phoned the call center went through some checks, have to log a ticket on ***. Agent acknowledged that the two earlier agents I contacted did not do their job. I really hope my concerns before I became a customer are not coming true
I am sure you will agree, being a customer for less than a week I am not satisfied with the service
I phoned back and the agent said I would be contacted within 3 to 4 days. Needless to say I have heard nothing.
This evening the service has been intermittent , all lights on equipment are as they should be but ZERO speed. The service will come back for a while but drop again.
Phoned the call center went through some checks, have to log a ticket on ***. Agent acknowledged that the two earlier agents I contacted did not do their job. I really hope my concerns before I became a customer are not coming true
I am sure you will agree, being a customer for less than a week I am not satisfied with the service