CB
Christopher B
1 reviews | Active since Dec 2019
01 Dec 2020, 18:29
Vodacom -POOR SERVICE
Vodacom and there vodabucks store is the worst online store to purchase from and i will tell you why. Firstly i place an order for the Hisense 50inch on the 27th of November 2020 and the R3119.00 gets deducted from my account. I have till this day not received any form of communication from them the order or order number ,shipping information on my profile says pending. Let alone saying thanks for the purchase. I have called the help desk however they have assured me that i will have an answer by today. I have a valid and paid in full tv license so i do not understand how this transaction can take 5 days to finalise.
This is not the first time that i get very poor service from vodacom.
People rather shop with takealot or onedayonly they will be of help when there is an issue.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
02 Dec 2020, 07:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Dec 2020, 07:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CB
Christopher B's updateReviewer Update
02 Dec 2020, 19:41As i expected no one called me
How pathetik once again .
Wish i could move network , i reckon cel c could do a better job.
How pathetik once again .
Wish i could move network , i reckon cel c could do a better job.
CB
Christopher B's update02 Dec 2020, 19:41
Reviewer Update
As i expected no one called me
How pathetik once again .
Wish i could move network , i reckon cel c could do a better job.
How pathetik once again .
Wish i could move network , i reckon cel c could do a better job.
CB
Christopher B's updateReviewer Update
03 Dec 2020, 14:59I lu of my previous complaints vodacom has now sent me a message to say that they will refund my money for the tv i bought on black friday. I want what i paid for vodacom.
I will not rest until i get my tv . Even if i have to get a lawyer involved even if it costs me another 10k to resolve this issue just to prove a point.
I suggest someone from vodacom makes a plan very quickly
I will not rest until i get my tv . Even if i have to get a lawyer involved even if it costs me another 10k to resolve this issue just to prove a point.
I suggest someone from vodacom makes a plan very quickly
CB
Christopher B's update03 Dec 2020, 14:59
Reviewer Update
I lu of my previous complaints vodacom has now sent me a message to say that they will refund my money for the tv i bought on black friday. I want what i paid for vodacom.
I will not rest until i get my tv . Even if i have to get a lawyer involved even if it costs me another 10k to resolve this issue just to prove a point.
I suggest someone from vodacom makes a plan very quickly
I will not rest until i get my tv . Even if i have to get a lawyer involved even if it costs me another 10k to resolve this issue just to prove a point.
I suggest someone from vodacom makes a plan very quickly
CB
Christopher B's updateReviewer Update
07 Dec 2020, 19:40"Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Regrettably, items available for purchase in the VodaBucks Store are subject to availability and offerings are subject to change. If you purchase/order an item that is not in stock (and no replacement is possible), we will inform you within seven (7) working days and you will receive a full refund. Select the link below to fami****ize yourself with Vodabucks T&C's -"
Please be advised that on the adverti*****t there where no indication of that . I took screen shots on the website before purchase.
Vodacom will be getting communication from my lawers soo.
I work in retail and know the laws regards online store and purchases .
By law vodacom /vodabucks are not allowed to debit an clients account without having the articles in stock. Like in said i don't mind if this matter will cost me thousands ,out of principle i will go ahead and have to lay ***** charges against vodacom and or vodabucks store if i don not receive my Tv.
Please be advised that on the adverti*****t there where no indication of that . I took screen shots on the website before purchase.
Vodacom will be getting communication from my lawers soo.
I work in retail and know the laws regards online store and purchases .
By law vodacom /vodabucks are not allowed to debit an clients account without having the articles in stock. Like in said i don't mind if this matter will cost me thousands ,out of principle i will go ahead and have to lay ***** charges against vodacom and or vodabucks store if i don not receive my Tv.
CB
Christopher B's update07 Dec 2020, 19:40
Reviewer Update
"Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Regrettably, items available for purchase in the VodaBucks Store are subject to availability and offerings are subject to change. If you purchase/order an item that is not in stock (and no replacement is possible), we will inform you within seven (7) working days and you will receive a full refund. Select the link below to fami****ize yourself with Vodabucks T&C's -"
Please be advised that on the adverti*****t there where no indication of that . I took screen shots on the website before purchase.
Vodacom will be getting communication from my lawers soo.
I work in retail and know the laws regards online store and purchases .
By law vodacom /vodabucks are not allowed to debit an clients account without having the articles in stock. Like in said i don't mind if this matter will cost me thousands ,out of principle i will go ahead and have to lay ***** charges against vodacom and or vodabucks store if i don not receive my Tv.
Please be advised that on the adverti*****t there where no indication of that . I took screen shots on the website before purchase.
Vodacom will be getting communication from my lawers soo.
I work in retail and know the laws regards online store and purchases .
By law vodacom /vodabucks are not allowed to debit an clients account without having the articles in stock. Like in said i don't mind if this matter will cost me thousands ,out of principle i will go ahead and have to lay ***** charges against vodacom and or vodabucks store if i don not receive my Tv.