JF
Johann F
1 reviews | Active since Feb 2020
25 Feb 2020, 14:35
Vodacom poor service
Over the last couple of days my data usage has been massive. Tried to call today but could not get the verification sorted to discuss the issue. Then requested where I can send a complaint via email and get someone to look at my data issues. My data usage, which I was message this am was 4000* rand and that I got when I woke up this morning. I have been using my phone so I bought data at 12:22. I am sick so took an nap and at 14:30 I get a message that I have 200mb left from a 2G that I bought. There is no way to complain In writing and keep track of your conversation for your own safety.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
26 Feb 2020, 09:21Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Feb 2020, 09:21
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JF
Johann F's updateReviewer Update
26 Feb 2020, 10:09Good day
Can’t remember the name.
Please provide me with an email address where I can send proof of what’s happening on my phone and data usage.
Kind regards
Johann
Can’t remember the name.
Please provide me with an email address where I can send proof of what’s happening on my phone and data usage.
Kind regards
Johann
JF
Johann F's update26 Feb 2020, 10:09
Reviewer Update
Good day
Can’t remember the name.
Please provide me with an email address where I can send proof of what’s happening on my phone and data usage.
Kind regards
Johann
Can’t remember the name.
Please provide me with an email address where I can send proof of what’s happening on my phone and data usage.
Kind regards
Johann
JF
Johann F's updateReviewer Update
19 Mar 2020, 10:00Good day
Please call me when you can. It happened again and my data can’t be so high.
Regards
Johann
Please call me when you can. It happened again and my data can’t be so high.
Regards
Johann
JF
Johann F's update19 Mar 2020, 10:00
Reviewer Update
Good day
Please call me when you can. It happened again and my data can’t be so high.
Regards
Johann
Please call me when you can. It happened again and my data can’t be so high.
Regards
Johann
JF
Johann F's updateReviewer Update
24 Mar 2020, 08:08Good day, we chatted and you tried to help me out. I need to send you proof of how Vodacom is eating my data.
I woke up early this am.
At 5:46 I got an sms that there is less than 799mb left over. At 5:50 I get an message there are less than 319mb remaining and at 5:51 I have run out of data.
This is clearly a Vodacom issue and I am not getting this resolved.
I have other screen shots I have taken and I want an email address where I can write my complaint and send the proof with it please
I woke up early this am.
At 5:46 I got an sms that there is less than 799mb left over. At 5:50 I get an message there are less than 319mb remaining and at 5:51 I have run out of data.
This is clearly a Vodacom issue and I am not getting this resolved.
I have other screen shots I have taken and I want an email address where I can write my complaint and send the proof with it please
JF
Johann F's update24 Mar 2020, 08:08
Reviewer Update
Good day, we chatted and you tried to help me out. I need to send you proof of how Vodacom is eating my data.
I woke up early this am.
At 5:46 I got an sms that there is less than 799mb left over. At 5:50 I get an message there are less than 319mb remaining and at 5:51 I have run out of data.
This is clearly a Vodacom issue and I am not getting this resolved.
I have other screen shots I have taken and I want an email address where I can write my complaint and send the proof with it please
I woke up early this am.
At 5:46 I got an sms that there is less than 799mb left over. At 5:50 I get an message there are less than 319mb remaining and at 5:51 I have run out of data.
This is clearly a Vodacom issue and I am not getting this resolved.
I have other screen shots I have taken and I want an email address where I can write my complaint and send the proof with it please