YK
Yvonne K
1 reviews | Active since Oct 2021
30 Sept 2024, 15:30
VODACOM POOR SERVICE AT CALL CENTRE
Not sure why do have Voda centres that is not able to assist with cancellations. Today 5 calls later to change a Data sim to a pre-paid data sim and still have not received the sms or email to confirm it was done. Acknowledge I am a Vodacom client for 40 years but such poor service - no thanks
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Replies (2)
Vodacom's replyOfficial
01 Oct 2024, 08:21Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Oct 2024, 08:21
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
YK
Yvonne K's updateReviewer Update
15 Jan 2025, 08:35Hi Thanks issue was resolved
YK
Yvonne K's update15 Jan 2025, 08:35
Reviewer Update
Hi Thanks issue was resolved