VM
Victor M
1 reviews | Active since May 2019
22 May 2019, 09:15
Vodacom! Poor service and *******!!!
I contacted Vodacom in February regarding my account, I wanted to settle my account. Vodacom advises me to settle my account at any vodacom shop or transfer. I went to a vodacom shop at mall of Africa to settle my account using my bank card. Now my account has been suspended because they say they didn’t receive my payment, I sent them a bank statement reflecting done a transaction was successfully done as I don’t have a receipt anymore it’s been months. Now vodacom says they can not allocate to my account as the bank statement does not show whether I was buying a product or settling an account. This means I lost more than R2100. What a poor service!!!!
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Vodacom's replyOfficial
22 May 2019, 11:00 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 May 2019, 11:00
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
07 Jun 2019, 11:25 Dear Victor
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Vodacom's reply07 Jun 2019, 11:25
Official
Dear Victor
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team