MB
Mark B
1 reviews | Active since Jan 2023
14 Jan 2025, 15:58
Vodacom Poor Service and Theft
This is simply the worst grouping of useless people that are unable to return calls or emails. People that will not solve a problem no matter how wrong they are to the point that one simply gives up. You are transferred from one department to another with each person confirming that they are the correct person to help you. They cannot write an email that makes sense and that refers to all previous correspondence which was requested by them. Customer service can only listen and agree but have no teeth and cannot transfer you to the correct person or the person you request. Not sure where to go but if you can then RUN AWAY as fast as you can This is outright theft and *****. An example of pure incompetence, arrogance and abuse of power.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
15 Jan 2025, 08:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Jan 2025, 08:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MB
Mark B's updateReviewer Update
16 Jan 2025, 08:38 Contact in due course? Its been since 2019.
I have dealt with nothing but consultants so I would imagine a manager or someone that can complete the process would be appropriate.
THIS IS NOT ANSWERED OR REP**** TO??
ITS YOUR MAIN CANCELLATION CONTACT EMAIL!!!!!
All Escalations can be sent to ***
All a direct indication of your CEO and his ability to manage and steer a ship.
The Vodacom Consumer Website Team is a joke and full of promises with no action.
This was the last contact: Zaheer Hendricks email ***. No answer, no acknowledgement or a mail, no reply, just simply no contact at all.
What a shame and what a disgrace that a once great company is now reduced to this level of incompetence.
The lame reply above is generic and has no detail which I supp**** so I take it as useless unless you supply a name and and date of contact OR an number I can call.
I have dealt with nothing but consultants so I would imagine a manager or someone that can complete the process would be appropriate.
THIS IS NOT ANSWERED OR REP**** TO??
ITS YOUR MAIN CANCELLATION CONTACT EMAIL!!!!!
All Escalations can be sent to ***
All a direct indication of your CEO and his ability to manage and steer a ship.
The Vodacom Consumer Website Team is a joke and full of promises with no action.
This was the last contact: Zaheer Hendricks email ***. No answer, no acknowledgement or a mail, no reply, just simply no contact at all.
What a shame and what a disgrace that a once great company is now reduced to this level of incompetence.
The lame reply above is generic and has no detail which I supp**** so I take it as useless unless you supply a name and and date of contact OR an number I can call.
MB
Mark B's update16 Jan 2025, 08:38
Reviewer Update
Contact in due course? Its been since 2019.
I have dealt with nothing but consultants so I would imagine a manager or someone that can complete the process would be appropriate.
THIS IS NOT ANSWERED OR REP**** TO??
ITS YOUR MAIN CANCELLATION CONTACT EMAIL!!!!!
All Escalations can be sent to ***
All a direct indication of your CEO and his ability to manage and steer a ship.
The Vodacom Consumer Website Team is a joke and full of promises with no action.
This was the last contact: Zaheer Hendricks email ***. No answer, no acknowledgement or a mail, no reply, just simply no contact at all.
What a shame and what a disgrace that a once great company is now reduced to this level of incompetence.
The lame reply above is generic and has no detail which I supp**** so I take it as useless unless you supply a name and and date of contact OR an number I can call.
I have dealt with nothing but consultants so I would imagine a manager or someone that can complete the process would be appropriate.
THIS IS NOT ANSWERED OR REP**** TO??
ITS YOUR MAIN CANCELLATION CONTACT EMAIL!!!!!
All Escalations can be sent to ***
All a direct indication of your CEO and his ability to manage and steer a ship.
The Vodacom Consumer Website Team is a joke and full of promises with no action.
This was the last contact: Zaheer Hendricks email ***. No answer, no acknowledgement or a mail, no reply, just simply no contact at all.
What a shame and what a disgrace that a once great company is now reduced to this level of incompetence.
The lame reply above is generic and has no detail which I supp**** so I take it as useless unless you supply a name and and date of contact OR an number I can call.
MB
Mark B's updateReviewer Update
21 Feb 2025, 17:33Well its been another month and still no refund from 2019. There is an external person (Allen) that super efficient and has kept me up to date, but keeps apologizing for the extremely poor and substandard behavior of her managers and the Vodacom IT team. Multiple excuses from them even though she delivers them with an upbeat slant. Bottom line is that VODACOM is a ********* and thieving company where there is no accountability. Do not trust them and get the name of whoever gave you a promise. They have all the documentation as submitted several times pertaining to the cancellation of service yet they still will not refund the money.
The no face web site consumer team will tell us how sorry they are but if they meant it they would do nothing but get this refunded and point out the culprits that are responsible. VODACOM receives a ZERO out of TEN for every aspect of their business.
The no face web site consumer team will tell us how sorry they are but if they meant it they would do nothing but get this refunded and point out the culprits that are responsible. VODACOM receives a ZERO out of TEN for every aspect of their business.
MB
Mark B's update21 Feb 2025, 17:33
Reviewer Update
Well its been another month and still no refund from 2019. There is an external person (Allen) that super efficient and has kept me up to date, but keeps apologizing for the extremely poor and substandard behavior of her managers and the Vodacom IT team. Multiple excuses from them even though she delivers them with an upbeat slant. Bottom line is that VODACOM is a ********* and thieving company where there is no accountability. Do not trust them and get the name of whoever gave you a promise. They have all the documentation as submitted several times pertaining to the cancellation of service yet they still will not refund the money.
The no face web site consumer team will tell us how sorry they are but if they meant it they would do nothing but get this refunded and point out the culprits that are responsible. VODACOM receives a ZERO out of TEN for every aspect of their business.
The no face web site consumer team will tell us how sorry they are but if they meant it they would do nothing but get this refunded and point out the culprits that are responsible. VODACOM receives a ZERO out of TEN for every aspect of their business.
MB
Mark B's updateReviewer Update
03 Mar 2025, 13:24Well it been yet another month with no reply and no feedback as to the refund payment. VODACOM does not even re[ply here anymore.
******* and useless administrators. If possible do not do any business with this company.
The CEO is the the head of this *****ulent thieving organization. The worst show of service ever. See how the online team apologised and promised all sorts of stuff that has never happened.
Tragic for a once honourable company
******* and useless administrators. If possible do not do any business with this company.
The CEO is the the head of this *****ulent thieving organization. The worst show of service ever. See how the online team apologised and promised all sorts of stuff that has never happened.
Tragic for a once honourable company
MB
Mark B's update03 Mar 2025, 13:24
Reviewer Update
Well it been yet another month with no reply and no feedback as to the refund payment. VODACOM does not even re[ply here anymore.
******* and useless administrators. If possible do not do any business with this company.
The CEO is the the head of this *****ulent thieving organization. The worst show of service ever. See how the online team apologised and promised all sorts of stuff that has never happened.
Tragic for a once honourable company
******* and useless administrators. If possible do not do any business with this company.
The CEO is the the head of this *****ulent thieving organization. The worst show of service ever. See how the online team apologised and promised all sorts of stuff that has never happened.
Tragic for a once honourable company
MB
Mark B's updateReviewer Update
03 Mar 2025, 15:24Well this is the same info you gave the last time and nothing happened.
If the business support team says it is processed then let the Business Support Team send me a mail to confirm what has been done and when the money will reflect. Instead of you being an unaccountable third party information relay that has continually got the information wrong..
If the business support team says it is processed then let the Business Support Team send me a mail to confirm what has been done and when the money will reflect. Instead of you being an unaccountable third party information relay that has continually got the information wrong..
MB
Mark B's update03 Mar 2025, 15:24
Reviewer Update
Well this is the same info you gave the last time and nothing happened.
If the business support team says it is processed then let the Business Support Team send me a mail to confirm what has been done and when the money will reflect. Instead of you being an unaccountable third party information relay that has continually got the information wrong..
If the business support team says it is processed then let the Business Support Team send me a mail to confirm what has been done and when the money will reflect. Instead of you being an unaccountable third party information relay that has continually got the information wrong..