VODACOM POOR SERVICE AND SUPPORT

My friend has received a cellphone account for R9,800. She inmediately reported it. After spending approximately 40min on the phone during this report, it was confirmed by the operator that a case of ***** has been opened on her account. During many more conversations it was determined that 4 additional numbers were opened against her account - all bmo cloned ID's in the Durban area (and obviously without her knowledge!) Currently her account amounts to approximately R13,000. After many requests and enquiries they (Vodacom) refuses to allow her to pay the portion which reflects against her number. She has enquired as recently as 11 December 2017 where the lady at the helpdesk informed her that there is nothing that she (my friend) can do now as the case is with "forensics". This has been ongoing since 1 November 2017, but up to this very moment Vodacom has done NOTHING to assit her. She has enquired on numerous occations, both telephonically as well as at vodacom outlets' help desks and also Vodaworld!! However, she has just determined that her line has been suspended! This is considered both pathetic and totally unfair as she even communicated with the ***** department as well - they in turn indicated that they can do nothing for her until such time that the investigation has been completed and finalised. The number in question is ********** 029 - account of Ms ACT Richter.