LW
Lance W
1 reviews | Active since Dec 2014
11 Dec 2021, 16:38
Vodacom Poor Service and Not Cancelling Contract Properly.
Pathetic service!
We generated a premature cancellation request for my wife's contract in mid October. The forms were filled in, signed, cancellation fee paid at Vodacom at Mall at Reds and all required documentation sent to *** as per the requirements set out by the form and by the phone call to Vodacom. This was all done on 22 October 2021.
We have since received two invoices still for November and for December. I have already sent an email and spoken to Vodacom to complain in November regarding the November Invoice, and was told by Vodacom that they will investigate and get back to me (they didn't!). Now we are getting another invoice. Can your poor excuse for a company please sort this out and close the account. We have already submitted all documents to do so more than a month ago.
Useless!!!!!! We are now both in the UK and do not have time for this incompetence. We can only be contacted by email or by our UK phone numbers.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
12 Dec 2021, 17:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Dec 2021, 17:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LW
Lance W's updateReviewer Update
13 Dec 2021, 18:10Thank you for the response. I would like an official email sent from Vodacom which confirms what you have indicated in your response.
LW
Lance W's update13 Dec 2021, 18:10
Reviewer Update
Thank you for the response. I would like an official email sent from Vodacom which confirms what you have indicated in your response.
LW
Lance W's updateReviewer Update
14 Dec 2021, 14:49I thought this was resolved, but appears not. Vodacom has yet again demonstrated how they struggle to do the simplest of things!!
I was contacted by email, by Ntombikayise Tshabalala from the Vodacom eService Team, indicating that the first number was closed, but there is still a line in contract which expires on 2022-01-29, and therefore provided me with a quote to prematurely cancel.
I HAVE ALREADY GENERATED SUCH A QUOTE ON 18 OCTOBER 2021 AND PAID IT AND SENT BACK ALL REQUIRED DOCUMENTATION BY 22 OCTOBER 2021.
Ntombikayise would know this, Vodacom would know this, if they actually read my complaint properly before responding with drivel.
My wife's account only had one line on it ***). We already generated the premature cancellation on 18 October 2021. The documentation required along with proof of payment for the premature cancellation payment was sent to Vodacom (***) on 22 October 2021.
I have attached the email (again!!) for their reference when responding to this email today.
So, NO!!!, the cell number termination date is NOT on the 2022-01-29. It is meant to be terminated ALREADY!!!!!!
I have also indicated on a number of messages now, including HelloPeter, Vodacom online help, by email, that we are now in London, UK and you can only contact us by email or by our UK telephone numbers
This is not rocket science. Why on earth is this so difficult for Vodacom to actually get a simple cancellation right. We will not be paying Vodacom ONE CENT more!!!! We have already submitted all documentation along with proof of payment for premature cancellation as per the premature cancellation generated by Vodacom!!!
Resolve this ASAP, as I am growing extremely tired of this back and forth with Vodacom (as each person I have been in contact with at Vodacom has not been able to resolve this).
Is it not within Vodacom's ability to do this simple task properly???.
I was contacted by email, by Ntombikayise Tshabalala from the Vodacom eService Team, indicating that the first number was closed, but there is still a line in contract which expires on 2022-01-29, and therefore provided me with a quote to prematurely cancel.
I HAVE ALREADY GENERATED SUCH A QUOTE ON 18 OCTOBER 2021 AND PAID IT AND SENT BACK ALL REQUIRED DOCUMENTATION BY 22 OCTOBER 2021.
Ntombikayise would know this, Vodacom would know this, if they actually read my complaint properly before responding with drivel.
My wife's account only had one line on it ***). We already generated the premature cancellation on 18 October 2021. The documentation required along with proof of payment for the premature cancellation payment was sent to Vodacom (***) on 22 October 2021.
I have attached the email (again!!) for their reference when responding to this email today.
So, NO!!!, the cell number termination date is NOT on the 2022-01-29. It is meant to be terminated ALREADY!!!!!!
I have also indicated on a number of messages now, including HelloPeter, Vodacom online help, by email, that we are now in London, UK and you can only contact us by email or by our UK telephone numbers
This is not rocket science. Why on earth is this so difficult for Vodacom to actually get a simple cancellation right. We will not be paying Vodacom ONE CENT more!!!! We have already submitted all documentation along with proof of payment for premature cancellation as per the premature cancellation generated by Vodacom!!!
Resolve this ASAP, as I am growing extremely tired of this back and forth with Vodacom (as each person I have been in contact with at Vodacom has not been able to resolve this).
Is it not within Vodacom's ability to do this simple task properly???.
LW
Lance W's update14 Dec 2021, 14:49
Reviewer Update
I thought this was resolved, but appears not. Vodacom has yet again demonstrated how they struggle to do the simplest of things!!
I was contacted by email, by Ntombikayise Tshabalala from the Vodacom eService Team, indicating that the first number was closed, but there is still a line in contract which expires on 2022-01-29, and therefore provided me with a quote to prematurely cancel.
I HAVE ALREADY GENERATED SUCH A QUOTE ON 18 OCTOBER 2021 AND PAID IT AND SENT BACK ALL REQUIRED DOCUMENTATION BY 22 OCTOBER 2021.
Ntombikayise would know this, Vodacom would know this, if they actually read my complaint properly before responding with drivel.
My wife's account only had one line on it ***). We already generated the premature cancellation on 18 October 2021. The documentation required along with proof of payment for the premature cancellation payment was sent to Vodacom (***) on 22 October 2021.
I have attached the email (again!!) for their reference when responding to this email today.
So, NO!!!, the cell number termination date is NOT on the 2022-01-29. It is meant to be terminated ALREADY!!!!!!
I have also indicated on a number of messages now, including HelloPeter, Vodacom online help, by email, that we are now in London, UK and you can only contact us by email or by our UK telephone numbers
This is not rocket science. Why on earth is this so difficult for Vodacom to actually get a simple cancellation right. We will not be paying Vodacom ONE CENT more!!!! We have already submitted all documentation along with proof of payment for premature cancellation as per the premature cancellation generated by Vodacom!!!
Resolve this ASAP, as I am growing extremely tired of this back and forth with Vodacom (as each person I have been in contact with at Vodacom has not been able to resolve this).
Is it not within Vodacom's ability to do this simple task properly???.
I was contacted by email, by Ntombikayise Tshabalala from the Vodacom eService Team, indicating that the first number was closed, but there is still a line in contract which expires on 2022-01-29, and therefore provided me with a quote to prematurely cancel.
I HAVE ALREADY GENERATED SUCH A QUOTE ON 18 OCTOBER 2021 AND PAID IT AND SENT BACK ALL REQUIRED DOCUMENTATION BY 22 OCTOBER 2021.
Ntombikayise would know this, Vodacom would know this, if they actually read my complaint properly before responding with drivel.
My wife's account only had one line on it ***). We already generated the premature cancellation on 18 October 2021. The documentation required along with proof of payment for the premature cancellation payment was sent to Vodacom (***) on 22 October 2021.
I have attached the email (again!!) for their reference when responding to this email today.
So, NO!!!, the cell number termination date is NOT on the 2022-01-29. It is meant to be terminated ALREADY!!!!!!
I have also indicated on a number of messages now, including HelloPeter, Vodacom online help, by email, that we are now in London, UK and you can only contact us by email or by our UK telephone numbers
This is not rocket science. Why on earth is this so difficult for Vodacom to actually get a simple cancellation right. We will not be paying Vodacom ONE CENT more!!!! We have already submitted all documentation along with proof of payment for premature cancellation as per the premature cancellation generated by Vodacom!!!
Resolve this ASAP, as I am growing extremely tired of this back and forth with Vodacom (as each person I have been in contact with at Vodacom has not been able to resolve this).
Is it not within Vodacom's ability to do this simple task properly???.