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Roderick R
1 reviews | Active since Oct 2020
20 Oct 2020, 10:04
Vodacom: Poor service and no loyalty!!!
I have written a review regarding Vadacom's non-care attitude on this platform a week and a half ago. Vodacom immediately reacted on this platform stating that a consultant will contact me very shortly. To my (not) surprise I haven't heard from them at all! I also visited their store in The Grove and there they told me that our problem was in line and should be resolved before the 19 October 2020. Surprise (again) nobody even had the decency to contact me. AGAIN I STATE: VODACOM DOES NOT HAVE ANY SERVICE NOR LOYALTY TO THEIR CUSTOMERS!!!!!!
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Vodacom's replyOfficial
20 Oct 2020, 11:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Oct 2020, 11:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Roderick R's updateReviewer Update
20 Oct 2020, 11:47Dear Vodacom, Unfortunately i do NOT believe you as this empty empty promise was made to me several times and that in writing. Can you elaborate on "due course". Will that be more than 24 months?
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Roderick R's update20 Oct 2020, 11:47
Reviewer Update
Dear Vodacom, Unfortunately i do NOT believe you as this empty empty promise was made to me several times and that in writing. Can you elaborate on "due course". Will that be more than 24 months?