VODACOM POOR SERVICE AND MISSLEADING AND MISREPRESENTATION

VODACOM CONTACTED ME FOR AN UPGRADE. WHEN THEY DELIVERED MY PHONE, THEY REFUSED TO GIVE ME MY PHONE BECAUSE I DID NOT HAVE MY ORIGINAL ID WITH ME, AS MY ORIGINAL ID GOT LOST AND I AM AWAITING MY NEW ID FROM HOME AFFAIRS. THEY ALSO REFUSED TO ACCEPT MY DRIVERS LICENSE OR A CERTIFIED COPY OF MY ID DOCUMENT. I HAVE REQUESTED THAT MY UPGRADE THEN BE CANCELLED, WHICH VODACOM ALSO REFUSED TO DO AS MY UPGRADE WAS ALREADY APPROVED AND CAN'T BE REVERSED. NOW I SIT WITH AN UPGRADE, WHICH COSTS ME MORE PER MONTH, BUT I DO NOT HAVE A NEW DEVICE.