VODACOM POOR SERVICE AND INCORRECT APP

It has now been more than 6 months of great frustration to sort out my account with them. I am a teacher, giving class full day and cannot wait for an electronic voice for a very long period of time. I go from one department to the other. My phone was ****** some time ago and I requested a SIM swop. I was requested to do a payment for the swop and forced into another 2 year contract. That being said, made my account in arrears, which i then had to pay monthly for 3 months. After this period, the Vodacom APP is NOT showing the correct balance although I have bank statements to proof payment. They also stopped with my minutes. I requested somebody to sort this out after 17H00 as i cannot take calls during class time but clearly Vodacom only offer customer care to customers who work from 08H00 - 16H00. This is a very unpleasant experience and nobody seems to be able to assist NOT even the app. Please assist me with sorting this out. I would like: 1. The correct amount payable to reflect on the APP 2. I want only ONE contract which i will pay monthly (as per app amount) as debit orders with them is a total frustration. Please contact me after 17H00 at *** (Ruan Enslin)