kD
koos D
1 reviews | Active since Nov 2021
30 Nov 2021, 16:13
Vodacom poor service and false info
Consultant phooned for updgrade on data contract. The info of data and contract that was loaded was complete different information. . Clearly false information was given by consultant. 1- It was clearly stated that I will receive 60KB day time data as customers don’t use night data. This is not the case according to this contract and only 20KB was loaded. 2- I clearly state what my full balance is with Vodacom on both contracts. Consultant then gave premium that will be less. This is now not the case when i received the contract and false advice was given by consultant. Email was sent to costumer care and complaints to void the contract but no response.
Helpful (0)
Replies (3)0
Replies (3)Vodacom's replyOfficial
01 Dec 2021, 07:29Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Dec 2021, 07:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
kD
koos D's updateReviewer Update
01 Dec 2021, 12:38Vodacom team phoned and explained all in good manner
kD
koos D's update01 Dec 2021, 12:38
Reviewer Update
Vodacom team phoned and explained all in good manner
kD
koos D's updateReviewer Update
01 Dec 2021, 12:41New Complaint
I purchased items on vodabucks store and amount was raised from my credit card but no order was delivered or info required
082135 phoned for 2 days with no assistance
I purchased items on vodabucks store and amount was raised from my credit card but no order was delivered or info required
082135 phoned for 2 days with no assistance
kD
koos D's update01 Dec 2021, 12:41
Reviewer Update
New Complaint
I purchased items on vodabucks store and amount was raised from my credit card but no order was delivered or info required
082135 phoned for 2 days with no assistance
I purchased items on vodabucks store and amount was raised from my credit card but no order was delivered or info required
082135 phoned for 2 days with no assistance
