kD
koos D

1 reviews | Active since Nov 2021

30 Nov 2021, 16:13

Vodacom poor service and false info

Consultant phooned for updgrade on data contract. The info of data and contract that was loaded was complete different information. . Clearly false information was given by consultant. 1- It was clearly stated that I will receive 60KB day time data as customers don’t use night data. This is not the case according to this contract and only 20KB was loaded. 2- I clearly state what my full balance is with Vodacom on both contracts. Consultant then gave premium that will be less. This is now not the case when i received the contract and false advice was given by consultant. Email was sent to costumer care and complaints to void the contract but no response.

0
Replies (3)
Vodacom
Vodacom's reply01 Dec 2021, 07:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
kD
koos D's update01 Dec 2021, 12:38
Reviewer Update
Vodacom team phoned and explained all in good manner
kD
koos D's update01 Dec 2021, 12:41
Reviewer Update
New Complaint
I purchased items on vodabucks store and amount was raised from my credit card but no order was delivered or info required
082135 phoned for 2 days with no assistance