Vodacom poor service and arrogant staff.

I am sick and tired of service providers in South Africa. My Vodacom contract is due for an upgrade for 4 months currently. I refused to upgrade. This is the reason. There service is up to sh@t. When we had severe weather and heavy snowfall in the Eastern Cape, we had no service, no banking, no cell phone reception etc.. All our banking payments were a little delayed due to the weather and bad service. My phone was cut off, due to non-payment but not having any cell phone reception from them were not included in this package. Today again, my phone was cut off, but this time the payment was made on time. They cannot find the payment. Whose fault is it this time, I have proof that the payment was made and successful, they better sort this out. I will not upgrade with Vodacom, I am waiting for Starlink, I am physically and mentally sick and tired of the poor service that we have to endure in South Africa due to unqualified personal, that number one only knows a little rhyme they learned at the last staff meeting, have no knowledge on how to handle a customer or how to check the an account for problems or male function. Then the staff of their collection department is arrogant and obnoxious. I will make a note and I will take Vodacom to Court if I am penalties for late payment and connection fees on my account again, by law a client has until the 7th of following month to pay his or her account. Vodacom disconnects your phone on the last day of the month if your account is not paid. From now on I will pay my account on the last day of the month of every month before 12 o’clock. I will also pay exactly the amount on my invoice to the cent, not 2cent more. My account is also paid extra, if it is R1 441, I will pay R 1450 that is out, I will not happen anymore. Make sure that you provide me this the correct invoice before the month end. For the obnoxious, arrogant collection lady at Vodacom. Ref: VODSWCDTJCTM