ES
Enock S

1 reviews | Active since Jan 2020

23 Nov 2021, 08:44

Vodacom poor service and anger from the Agents no more taking data contract with them

I receive 60 GB on Vodacom monthly and now they are finished it seems like someone is connecting, I contacted them now a lady by the name of Beatrix she gave me a poor service and she even told me on the phone no reimbur*****t of data as if I want the reimbur*****t of data and the reason for my call was not reimbur*****t but to get the solution on how am I loosing so many data in a month and ect . I advise everyone not to take the contract with Vodafone they are full of nonsense they don’t care about their customers the agent were rude

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Replies (1)
Vodacom
Vodacom's reply23 Nov 2021, 08:51
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team