KB
Kurt B
1 reviews | Active since Feb 2013
27 May 2019, 12:56
Vodacom poor service and admin
In Dec 2018 I cancelled my contract with Andries Mo***eng and paid the cancellation fee. In March 2019 and April 2019 I noticed that vodacom debuted my account which I duely reversed as I have no account with Vodacom. Their claims department gives me a call today and tells me after I told them I have no account that I must sort it out with detentions department? Whose fault is it that your service and admin is non existent? Who gave you the right to debit my account *******ly after this was cancelled and paid up? Who gives you the right to harrass me? I would like urgent feedback regarding this matter.
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Vodacom's replyOfficial
27 May 2019, 14:48 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 May 2019, 14:48
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
KB
Kurt B's updateReviewer Update
01 Jun 2019, 06:50There is no final invoice. My CONTRACT WAS CANCELLED. This I do not think your administration team understandands. It is not my fault your teams administration is non existent, I want this sorted out with immediate effect
KB
Kurt B's update01 Jun 2019, 06:50
Reviewer Update
There is no final invoice. My CONTRACT WAS CANCELLED. This I do not think your administration team understandands. It is not my fault your teams administration is non existent, I want this sorted out with immediate effect