RB
Ronelle B

1 reviews | Active since Mar 2025

30 Mar 2025, 08:32

Vodacom POOR SERVICE AGAIN!

I wrote a review previously on 23 March regarding the signal in my area, it was eventually restored after a very long battle for some days approximately 1 week just trying to get hold of a person. No place on website for vodacom is a dedicated space or contact details for complaints. Once again I am battling with the signal. It is up and down. Whoever tried to fix it did a poor poor job. I even had to give them GPS coordinates of where the tower is. I am so tired of struggling with vodacom signal I am thinking to change my provider of this poor service. Can the problem not be fixed correctly the first time or get technicians who knows what they are doing, something is seriously off with all of this. You are interrupting my business and putting my life in danger where I cannot call for any emergencies when needed. Please sort this out urgently and refer to my previous communications.

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Replies (1)
Vodacom
Vodacom's reply30 Mar 2025, 18:45
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team