Vodacom poor service accounts/customer care

I acknowledge Constantine from Kenilworth Vodacom for his patience and assistance.

I still give Vodacom accounts/customer care a 1 star. Vodacom failed to correctly migrate two accounts to my wife's account, after my previous review the two numbers were finally transferred to her account but Vodacom continued to charge me 2 x R79 for the a special charge. I contacted accounts. According to my contract I'm supposed to pay R329 a month but they continued to charge me in excess of this amount. I spoke to Troy at the contact centre. I've not received a call or email to rectify this situation until today when I received 2 mails from Vodacom collection department. No emails or communication at all.

For the record Vodacom, people want to speak to people not Tobi. When we have an usual problem Tobi is useless. And then Tobi tells you to send an email to customer care which results in an automated response telling you that service has migrated to Tobi. Cyclic argument.

I really wish there was a real alternative to Vodacom and MTN, there's a huge gap in the market for a mobile service provider that cares about its customers!