Vodacom Poor Service

After my review on Vodacom two weeks ago, I received a call from a Randal about the un-blacklisting of my phones. He wanted copies of the forms I had filled in and email them to him. Now really the cheek of it. I did everything they wanted me to do and what they do? They loose them. It cost me to go back to a Vodacom and complete another form and email it to Randal and his response a week later, nothing. This proves, that they know how to blacklist a phone, but they do not have no idea how to un-blacklist a phone.