RM
Ricardo M
1 reviews | Active since Sept 2018
27 Mar 2026, 10:57
Vodacom poor service
I had terrible coverage for a contract length of 3 years. I was told that upgrading to with a new router would resolve this issue, but it's just as terrible as before. I logged a service request on 15th January 2026 and phoned in today to find out it was closed. I never received communication of this or notification that a technician is attempting to call me as this is what I was promised. Utterly disgusted in this service
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Replies (4)RM
Ricardo M's updateReviewer Update
02 Apr 2026, 23:26This is by far the worst service I have ever received from a telecommunications company. I was phoned last week and was told I would have feedback by Monday or Tuesday. I have still not received anything. The same contract was an issue prior to the upgrade already. I logged it, but did not follow up as intensel as I am now, due to my working schedule. I did not need to use it as much. However, using the wifi in a personal capacity was a terrible experience. It constantly dropped network and the speed was consistently low.
I went I to upgrade the contract t last year, I was told I have 5G coverage and was assured that the new router would make a difference.
It has still been the same inconsistent and poor experie
I went I to upgrade the contract t last year, I was told I have 5G coverage and was assured that the new router would make a difference.
It has still been the same inconsistent and poor experie
RM
Ricardo M's update02 Apr 2026, 23:26
Reviewer Update
This is by far the worst service I have ever received from a telecommunications company. I was phoned last week and was told I would have feedback by Monday or Tuesday. I have still not received anything. The same contract was an issue prior to the upgrade already. I logged it, but did not follow up as intensel as I am now, due to my working schedule. I did not need to use it as much. However, using the wifi in a personal capacity was a terrible experience. It constantly dropped network and the speed was consistently low.
I went I to upgrade the contract t last year, I was told I have 5G coverage and was assured that the new router would make a difference.
It has still been the same inconsistent and poor experie
I went I to upgrade the contract t last year, I was told I have 5G coverage and was assured that the new router would make a difference.
It has still been the same inconsistent and poor experie
RM
Ricardo M's updateReviewer Update
02 Apr 2026, 23:27It has been the same inconsistent network stability and poor experience as it was before.
I essentially paid a full term contract and did not get the product I was paying for. I t
I essentially paid a full term contract and did not get the product I was paying for. I t
RM
Ricardo M's update02 Apr 2026, 23:27
Reviewer Update
It has been the same inconsistent network stability and poor experience as it was before.
I essentially paid a full term contract and did not get the product I was paying for. I t
I essentially paid a full term contract and did not get the product I was paying for. I t
RM
Ricardo M's updateReviewer Update
02 Apr 2026, 23:33I thought I would give vodacom another chance at redemption and I was disappointed yet again.
That being said, I would like for this contract to be cancelled as I am not receiving the services I am paying for. I will be cancelling the rest of my contracts with vodacom as soon as it is close to the contract end date
That being said, I would like for this contract to be cancelled as I am not receiving the services I am paying for. I will be cancelling the rest of my contracts with vodacom as soon as it is close to the contract end date
RM
Ricardo M's update02 Apr 2026, 23:33
Reviewer Update
I thought I would give vodacom another chance at redemption and I was disappointed yet again.
That being said, I would like for this contract to be cancelled as I am not receiving the services I am paying for. I will be cancelling the rest of my contracts with vodacom as soon as it is close to the contract end date
That being said, I would like for this contract to be cancelled as I am not receiving the services I am paying for. I will be cancelling the rest of my contracts with vodacom as soon as it is close to the contract end date
RM
Ricardo M's updateReviewer Update
07 Apr 2026, 20:43Choosing to not respond or call me back regarding this matter is rven more shocking.
I have been paying for something for so long and didn't get the product I paid for. There has been more than one request logged yet still no actual feedback has been provided. There was almost an immediate response when the hellopeter complaint was first logged and since then the urgency has died.
Allowing such a poor customer experience is the last thing I expected from Vodacom.
I have been paying for something for so long and didn't get the product I paid for. There has been more than one request logged yet still no actual feedback has been provided. There was almost an immediate response when the hellopeter complaint was first logged and since then the urgency has died.
Allowing such a poor customer experience is the last thing I expected from Vodacom.
RM
Ricardo M's update07 Apr 2026, 20:43
Reviewer Update
Choosing to not respond or call me back regarding this matter is rven more shocking.
I have been paying for something for so long and didn't get the product I paid for. There has been more than one request logged yet still no actual feedback has been provided. There was almost an immediate response when the hellopeter complaint was first logged and since then the urgency has died.
Allowing such a poor customer experience is the last thing I expected from Vodacom.
I have been paying for something for so long and didn't get the product I paid for. There has been more than one request logged yet still no actual feedback has been provided. There was almost an immediate response when the hellopeter complaint was first logged and since then the urgency has died.
Allowing such a poor customer experience is the last thing I expected from Vodacom.