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GVDw
George Van Der walt

1 reviews | Active since Feb 2024

22 Jun 2024, 12:39

Vodacom poor service

Had internet issues vodacom promised to get someone to install a signal booster. Now my internet is off again. Previously waited 3 weeks without internet. Now we start again. I wish someone at the ombudsman can help to either get this sorted or cancel the contract.

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Replies (3)
Vodacom
Vodacom's reply22 Jun 2024, 16:01
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 


GVDw
George Van Der walt's update25 Jun 2024, 17:56
Reviewer Update
As per our telephonic discussion nobody phoned us yesterday. Today nobody reverted back to us. Our internet is stil off and it seems that we are on the back burner again. Regarding the antenna the lady that phoned on the day the tech was here said about the antenna and she will send the documents she only sent it now. Go back and listen to your own call recordings.

We have racked up a lot of data costs which it seems vodacom does not care about. Very sad indeed.
GVDw
George Van Der walt's update25 Jun 2024, 18:17
Reviewer Update
As per our telephonic discussion nobody phoned us yesterday. Today nobody reverted back to us. Our internet is stil off and it seems that we are on the back burner again. Regarding the antenna the lady that phoned on the day the tech was here said about the antenna and she will send the documents she only sent it now. Go back and listen to your own call recordings.

We have racked up a lot of data costs which it seems vodacom does not care about. Very sad indeed.