DR
Dianne R
1 reviews | Active since Sept 2018
16 Mar 2023, 16:21
Vodacom Poor Service
I placed an online order with Vodacom on 19th February 2023. The contract was processed and approved on 22 February 2022. I was told by Vodacom that the device I ordered was on back order and I will receive the device in about 2 weeks. I have been following up on a regular basis and if I am not being transferred to various departments then I’m being told that they don’t know when they will get stock. My point is why process an order if you do not have the device or don’t know when you will get stock. It’s now 15 March 2023 and I still cannot get a definitive answer.
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Vodacom's replyOfficial
17 Mar 2023, 10:31 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Mar 2023, 10:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DR
Dianne R's updateReviewer Update
23 Mar 2023, 18:59I was contacted by a consultant on Friday, to which she told me that she has escalated the matter and will get back to me during the course of that day. It’s already Thursday, the following week…. I am yet to receive an “update”.
DR
Dianne R's update23 Mar 2023, 18:59
Reviewer Update
I was contacted by a consultant on Friday, to which she told me that she has escalated the matter and will get back to me during the course of that day. It’s already Thursday, the following week…. I am yet to receive an “update”.