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DB
DeWet B

1 reviews | Active since Mar 2019

09 Feb 2021, 13:48

Vodacom poor service.

I've been trying for 2 months now just for retention department to load something on my contract after I actually took a certain package with my upgrade in 2020. Absolutely insane. Think it's time to move after more than 20 odd years with Vodacom and about 5 contracts with them.

0
Replies (4)
Vodacom
Vodacom's reply09 Feb 2021, 14:05
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
DB
DeWet B's update09 Feb 2021, 14:38
Reviewer Update
No they won't because the last consultant that said they will get back to me did not. Been more than a week. Luckily I have all the numbers and times.
DB
DeWet B's update09 Feb 2021, 17:58
Reviewer Update
As expected still nothing from Vodacom. Really poor service. They and get hold of retention. I have the call log to show how long I've been on the phone waiting for them to help me.
DB
DeWet B's update10 Feb 2021, 09:35
Reviewer Update
Vodacom, it's a new day in still no communication from you. I wish I could give you a 0 star rating.