MM
Mickey M
1 reviews | Active since Sept 2018
08 Feb 2025, 14:14
Vodacom poor service
I have no internet connection on my home fibre. Trying to get this resolved for 3 days. Eventually i was able to get a log number. Now all my previous calls for assistance is lost. Refer ticket SR***. Unfortunately the system do not allow you to speak to a supervisor or manager to escalate. They do not call you back with any feedback. HIGHLY FRUSTRATING. EXTREMELY POOR SERVICE.
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Replies (1)
Vodacom's replyOfficial
09 Feb 2025, 10:17Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Feb 2025, 10:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team