JR
Jackie R

1 reviews | Active since Apr 2021

23 Apr 2021, 23:02

Vodacom poor service

Worst fibre experience from Vodacom. Request for relocation was ignored after logging the Request twice. I then canceled the fibre because I was advised by a Vodacom store to rather cancel. So I did and 2 months later and still paying for fibre at a house I don't live in anymore. Because my work is dependent on internet connection I got a wifi rooter as a temporary solution. The first month the data ran out before the end of the month. We uploaded data and nothing happened so we called call centre. They by mistake reset our Sim card and then caused that we had no wifi for 6 days. After 5 calls logged and visiting the closest store 3 times. We managed to get our wifi on. Vodacom does nothing to help you with any issues you have with their service but very quick to deduct the money at the end of the month. And worst of it all is that it is now month 2 and we ran out of data again...tried to upload data and still no wifi...so here we go again. Paying for fibre at a house we don't live in going 2 months now...paying for wifi and no internet. I have sent several email complaints regarding this matter with no response from Vodacom. Just being ignored with no support. Very disappointing.

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Replies (1)
Vodacom
Vodacom's reply25 Apr 2021, 03:38
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team