vodacom poor service

Such bad service. Supposed to have had LTE delivered 2 weeks ago. Apparently it was returned to Vodacom due to non delivety as they say I was not home, however no one came to our gate. We have securiry 24/7. After huge arguments we were told that it would be dilivered last week Monday or Tuesday. This only happened on Thursday last week. Many phone calls later to ask for the sim to be activated, I am now told that the sim is assigned to an incorrect number and a sim swop will have to be done....AND....they cannot promise that it wull bw done today!!!!! So frustrating