BJ
Billy J
1 reviews | Active since Jan 2015
09 Feb 2023, 19:38
Vodacom Poor Service!!!
How do you cancel a contract with these people??? I have paid up the 24 months sent them an email saying I want to cancel and go to Pay As You Go & they still want to deduct fees. Every means I have tried (other than a call as I'm overseas) via the app, WhatsApp & nothing!!! Absolutely terrible service!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
10 Feb 2023, 07:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Feb 2023, 07:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
BJ
Billy J's updateReviewer Update
10 Feb 2023, 09:03Hello Vodacom - I am unable to take phone calls and have constantly mentioned this - I can only be contacted through email. As for WhatsApp, I logged in throught the Vodacom app to try and communicate with someone. An automated response here with no substance as usual - placation only!!!!
BJ
Billy J's update10 Feb 2023, 09:03
Reviewer Update
Hello Vodacom - I am unable to take phone calls and have constantly mentioned this - I can only be contacted through email. As for WhatsApp, I logged in throught the Vodacom app to try and communicate with someone. An automated response here with no substance as usual - placation only!!!!
BJ
Billy J's updateReviewer Update
14 Feb 2023, 15:22My God, can you people not read or not understand English!!!! I am beyond frustrated with this situation. I have sent emails aplenty and have stated I cannot be contacted in any other manner other than email. I am in the UK, you cannot call me through your network and I, in turn cannot contact you too - I can only be contacted via email at ***. Please contact me. Thank tou
BJ
Billy J's update14 Feb 2023, 15:22
Reviewer Update
My God, can you people not read or not understand English!!!! I am beyond frustrated with this situation. I have sent emails aplenty and have stated I cannot be contacted in any other manner other than email. I am in the UK, you cannot call me through your network and I, in turn cannot contact you too - I can only be contacted via email at ***. Please contact me. Thank tou
BJ
Billy J's updateReviewer Update
01 Mar 2023, 16:35I am still waiting for Vodacom to contact me via email to cancel my account - surely it can't be so difficult! I have stopped the debit order and am sure this will get a quick response!! I don't know what else to do!!
BJ
Billy J's update01 Mar 2023, 16:35
Reviewer Update
I am still waiting for Vodacom to contact me via email to cancel my account - surely it can't be so difficult! I have stopped the debit order and am sure this will get a quick response!! I don't know what else to do!!