Vodacom poor service

On the 30 of July 2021, I called vodacom to get a fiber contract and it was approved after two weeks. The reason being I had a flag which I had 24 months phone contract, which ended in April but vodacom kept on deducting money from my bank and i reversed it, until I called vodacom and they told me the contract didn't end because it was on month to month and because I didn't cancel the contract. The flag was removed but still struggled to get my router delivered. Eventually Vuma (Ram) delivery last week Thursday and I called vodacom same day to connect /activate my account, I was told that the directions will be smsed to my phone and didn't get any sms. On Friday I called vodacom (Thuli/Phemelo) in vereeniging Three Rivers Mall, Phemelo told me to call *** which I did and the guy told me he will call me when am home around 12h00 and never did. At 12h30 I called and the lady told me that my router is not configured and she will notify the technician to configure it and I will get a response from the technician. It's over 3 days now my router is not activated. This service from vodacom is very poor and frustrating. I am not happy at all and want to cancel the contract that it hasn't even started.