SP
Sivuyile P
1 reviews | Active since Feb 2012
19 Jun 2023, 15:49
Vodacom Poor Service
I had fibre installed in the apartment I was renting in 2018 (Route82) I 2020, I then subsequently sent a cancellation email to *** -to which I never received a response to.
I have forwarded the matter to NCR, and referred it to the Credit Ombuds without any success/ assistance received.
What has made me utterly mad, is that Vodacom keeps handing the matter over to various collection companies over the years; stating that I owe them over R10 000. I mean really... I must pay for Wifi I never used after cancellation request was sent but none of their employees bothered to process it?
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Replies (2)
Vodacom's replyOfficial
20 Jun 2023, 07:33Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Jun 2023, 07:33
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SP
Sivuyile P's updateReviewer Update
22 Jun 2023, 15:18Thank you very much for this feedback.
It's kindly and highly appreciated.
Can I please receive a formal letter/ email confirming that my name, and details have been retracted or removed from any debt collectors/ agencies at your earliest.
Regards,
Sivu
It's kindly and highly appreciated.
Can I please receive a formal letter/ email confirming that my name, and details have been retracted or removed from any debt collectors/ agencies at your earliest.
Regards,
Sivu
SP
Sivuyile P's update22 Jun 2023, 15:18
Reviewer Update
Thank you very much for this feedback.
It's kindly and highly appreciated.
Can I please receive a formal letter/ email confirming that my name, and details have been retracted or removed from any debt collectors/ agencies at your earliest.
Regards,
Sivu
It's kindly and highly appreciated.
Can I please receive a formal letter/ email confirming that my name, and details have been retracted or removed from any debt collectors/ agencies at your earliest.
Regards,
Sivu