Vodacom Poor Service

I am writing to kindly request assistance with a difficult situation. Vodacom's call center is not assisting me, and I don't know what else to do.

In 4th of March 2025 at 3:19 pm, I requested the cancellation of my fibre line by emailing both the Fibre Escalations department (***) and the Billing department (***). Unfortunately, I have only just discovered on my credit report that the account is in arrears.

When I called Vodacom Fibre yesterday at ***, I was told that I should have called to cancel the service, not sent an email, and therefore I was liable for the arrears. I found this to be unfair, but I paid the amount of R4,500. I was then instructed to call the collections department at *** to get a paid-up letter.

However, when I call that number, they tell me they do not deal with fibre lines. The Vodacom Fibre line agents then tell me they cannot assist and that I must call ***. I have been caught in this frustrating cycle since yesterday.

I have asked the call centre agents to transfer me to a manager or supervisor, but they have refused. I am now in a situation where I am not receiving any assistance from Vodacom. The number I have used is (+27) 66 ***. Can someone please assist. I also want my other contract be cancelled. Thanks