Vodacom Poor Service

I cannot express in words my frustration regarding the poor service from Vodacom!

I cancelled a data package in September 2024. I met all Vodacom's requirements regarding this cancellation. I.E receiving early cancellation quote, paying early cancellation fees, emailing required documentation (early cancellation document, proof of payment and copy of ID).

After numerous calls to Vodacom cancellation department and promises to address this matter - to date (12/03/2025). Vodacom is still debiting me for this cancelled data package