Vodacom poor service

I am forced to give Vodacom a single star otherwise I can't write a review, but would prefer to give them a minus. I have an existing Vodacom contract and decided because of that I will order the fibre offer they are advertising on Facebook at the moment. The fibre is to be installed by Openserve (Telkom) and I ordered the LTE simcard and ****le with extra 100Gig data to see me through till Telkom installs the fibre which they said can take up to a month. I received the router, simcard & ****le on the 14th of April. I was told it will take 24 hours at the most to activate the simcard. Today is the 20th and I have already followed up 4 times and am currently waiting on the line for a 5th follow-up. Every time I spoke to someone they gave someone else the fault for the delay. This is pathetic service to say the least. Can't even activate a simcard. There is no-one at Vodacom that ever takes responsibility for **** service. And I'm convinced that management never hear about this poor service, and if they are informed about it they are obviously leading by their own poor service level as nothing gets done. I would hang my head in shame if I was working for Vodacom! You guys really suck ass!!!!

Telkom is here currently to install the fibre. When did we reach the point where Telkom is giving better service than a so called market leader like Vodacom? Shame on you.