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Xolani C

1 reviews | Active since Dec 2020

23 Dec 2020, 13:37

Vodacom Poor Service

Again, Vodacom has continued with its poor customer service. Up to this day, I am still waiting for a ***** confirmation letter from Vodacom. I recieved an email from Vodacom confirming ***** in October; but up to this day, I have not recieved a formal ***** confirmation letter. This ********** account is on my Credit Profile, and I cannot get credit due to this ********** account.

I am not sure waht avenues to follow now. Regards

0
Replies (3)
Vodacom
Vodacom's reply23 Dec 2020, 14:13
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
XC
Xolani C's update24 Dec 2020, 14:10
Reviewer Update
Hi

Unfortunately, I am still waiting for a ***** Confirmation letter from Vodacom, regarding a ********** account that was opened with them under my name.
As it is, I cannot get Credit anywhere as this account is affecting my credit profile negatively

I have tried all avenues with Vodacom and no one is willing to assit me with a ***** Confirmation Letter. I am not sure what more do I need to do to get this letter from Vodacom.

This is terrible customer service from Vodacom, really.
XC
Xolani C's update28 Dec 2020, 09:38
Reviewer Update
It is now 3 weeks since I requested a ***** Confirmation Letter from Vodacom; and I still have not recieved any response from Vodacom.
I am not sure what more do I need to do to get this letter from Vodacom; as this is now affecting my Credit Profile.