Vodacom poor service

I am so upset Vodacom customer service consultants are rude. This lady Khalipha Adole couldn’t assist me she told me she’s not gonna explain herself to me and she’s not going to tell me her surname and hung up on me. I called again asking for her but her colleague said she can’t transfer me and her colleague Lizeka took on and kept on calling me Khalipha so I kept on telling her my name because I thought it’s human error only to find out they’re laughing at the background and the other one asked if did I hang up the call.

Secondly Vodacom decided to debit me twice February and I called we sorted that issue but to my surprise today after holding for an hour on the line Lizeka tells me that my profile is deleted and she doesn’t know how so I must go through resale process but funny they did deduct money from my account. Bank charges for being deducted any day counts on me not Vodacom and now the rude staff is unable to answer and apparently the manager cannot take my call because his busy with escalations.

I am so upset and want nothing to do with Vodacom fibre! I have never been disrespected so much consultants calling me with the name of their rude colleague and hanging up on me.

I spoke to 3 different people and still no help. The fault is from their side but they not taking accountability and not even bothered to apologise and explain, i believe since my profile is deleted then stop deducting money from my account!