Vodacom poor service

Since moving over to Vodacom, the service has been extremely disappointing.

My package speed should be 45/45 Mbps, but the connection is never stable. Most of the time, I only receive around 6/11 Mbps on average, which is far below what I am paying for.

I have reported this issue several times, but it takes days before anyone contacts me. When I do get contacted, the person assisting often seems to be calling from home with a lot of background noise, making communication very difficult and unprofessional.

Another major issue is with email communication. When Vodacom responds by email, I reply to that same email, only to receive a message saying that the email address does not exist. This makes proper communication almost impossible.

I am very unhappy with this level of service and support. I would like this matter resolved urgently, with a stable connection provided at the speed I am paying for, as well as proper customer support channels that actually work.