Vodacom poor service

IT IS TIME TO REPORT VODACOM AGAIN. I HAD TO ACTIVATE MY GMAIL ACC. BECAUSE FOR 10 MTHS MY VODAMAIL HAS NOT WORKED PROPERLY BUT I AM PAYING FOR IT. THEN, ON 27.08.19, I WENT TO VODA CUST.CARE 4WAYS, LESEGO, TO UPGRADE-MY 8TH IF MEMORY SERVES. HE KNOWS ME WELL, FOR SOME YEARS NOW, BUT CLEARLY ONLY WANTED TO GET AN UPGRADE, NOT SATISFY MY NEEDS, BECAUSE HE DID NOT GIVE ME ALL THE INFO I NEEDED TO MAKE A DECISION. i.e.I ASKED WHAT PROMO’S WERE ON, I HEARD NOTHING OF THE SAMSUNG NOTE 10 PROMO OF A FREE GALAXY FI****CH, PLUS 24 mths Samsung Care+ for R499 once-off (valued at R1,499). HE ONLY MENTIONED A VODACOM OFFER THE PREVIOUS WEEKEND FOR R200 VOUCHERS. HE KNEW THAT PHONE SIZE WAS CRITICAL TO ME BUT NEVER POINTED OUT THE NOTE 10 IS SMALLER THAN THE PLUS 10, WHICH I EVENTUALLY BOUGHT. THE SHOP NEVER HAD SAMPLE PHONES I COULD EXAMINE. I REALISED THE NEXT DAY AT THE SAMSUNG SHOP WHEN I SAW THEIR DISPLAY UNITS. I HAD TO GO THERE TO REMEDY MY WHATSAPP, WHICH LESEGO DID NOT TFR PROPERLY–MY CHAT HISTORY WAS GONE. WHEN I DEMANDED TO SWOP TO THE NOTE 10 AS PER MY 7 DAY RIGHT OF RETURN, I WAS TOLD NO WAYS.THEY THEN OFFERED ME A BLUETOOTH SPEAKER AS COMPENSATION. WHAT A JOKE. THEN THEY OFFERED ME A R200 SORBET VOUCHER AND SOME BILTONG, THE CHEEK!