Vodacom poor service

After writing a complaint 3 days ago about a Vodacom black Friday deal which has not yet been delivered...I have not yet received any feedback from Vodacom despite them replying to my review saying that they will be in contact. I have contacted the the Vodacom store again in Riverside, Nelspruit. Employees keep on saying they will get back to me, but no one phones back. It seems like no one knows where my TV is and when it will be delivered. I am really disappointed in the poor service.