Vodacom poor service

Item: Vodacom
Rating: 1
Author: Ouma M

On December 4th, I reported a problem to Vodacom regarding my fibre connection not working and emphasized that I work from home. Without a functioning internet connection, I have to drive all the way to Johannesburg, which is quite inconvenient. I've made numerous calls to follow up on my request, and I sincerely hope Vodacom will reimburse me for the costs I've incurred due to being without internet at home. Dealing with their call centre has been frustrating; they often have no answers and just keep escalating the issue without providing any real solutions.

Additionally, with the kids home, they lack entertainment options, which is unfortunate considering I’ve subscribed to Netflix and Showmax, yet they can’t enjoy it due to the internet outage.

SR***

Helpful (0)

Replies (2)

Vodacom's replyOfficial

11 Dec 2024, 08:05

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team

Vodacom's reply11 Dec 2024, 08:05

Official

Ouma M's updateReviewer Update

12 Dec 2024, 13:40

It’s now the 8th day without internet, and I’m feeling frustrated. I’ve been facing expenses that I didn’t budget for. I was told that the first service request number was incorrect, so they logged a second one, but the issue is still unresolved. I’ve been informed that no technician will come to my house; instead, they plan to fix the problem remotely. However, as of December 13th, I still don’t have internet access.

Furthermore, Vodacom’s response to my first complaint hasn’t been helpful either, as no consultant has reached out to me.

Stay away from Vodacom fibre!

SR***
SR***

Ouma M's update12 Dec 2024, 13:40

Reviewer Update