VODACOM POOR SERVICE

Non existent Service from Vodacom.

So, I have been due for an upgrade since 21st of May this year. I went into the shop at Clear Water Mall only to find my upgrade being declined due to me being on my last year of debt review... I sent an email with proof of address (Lease is in my name), bank statements, Pay slips the works... no one bothered to reply.

Now, I have been a client of Vodacom for almost 14 years, I have never missed one single payment nor have i ever been declined to upgrade. In fact, I have upgraded TWICE while being under debt review. I have phoned about 4 - 5 times everyday for the last week to cancel my contracts, they refuse and "try" to upgrade me every time.... but every time I get told I am on the old system and they don't have access to it.. someone will contact me back. I have even been promised that a manager will call me personally... MORE THAN ONCE.

I NEED SOMEONE TO CONTACT ME BACK, I have been a loyal customer but with this service, I won't recommend it to anyone. To think I wanted to take up fiber through you guys as well.. that just went down the drain.