VODACOM POOR SERVICE

I called the 082135 number at the end of June 2021 to cancel my contract for the end of July 2021. I was advised by the consultant to rather phone in July because I would have to pay a penalty fee if she processed the cancellation before July. I duly contacted the same number in July as I was advised to do. I received a reference number for the cancellation. To my dismay in august I find out that the cancellation was never processed. I was then told that the cancellation will be processed for the end of august and a credit will be processed.. Having contacted today again it was confirmed the cancellation was done but I have to pay first. What utter nonsense is this!!!!!!! You as vodacom, are messing with my credit rating because someone didn’t do their job. I had a 24 month contract with you and I called the relevant number to do the cancellation in due time, as per your consultants advise!!!!!! Why should I be prejudiced because your consultants did not cancel as per my request????!

THE SERVICE AND EXCUSES ARE PATHETIC!!!