Vodacom Poor service.

Good day

I would like to express my utter disappointment in the service I have received in the past couple of months. I was called by one of your agents to do a migration and found that the debit amount the agent gave me was incorrect which I disputed.

After an investigation on their side which I had to do several follow ups, found that I was correct. I then asked to revert back to my original contract which I was told wil happen. The following month the cancellation was still not in affect, which I queried once again. I was then told it would be corrected and my account would me put in advance, which never took place.

I therefore decided to cancel my contract completely at the end of the term which is November 2022. I was advised to call at end of October to put in my one month's notice.

I called today only to find that my contract is ending in April now and that I have to pay a cancellation fee of R185. How am I at fault for numerous mistakes made on their side and must pay for their mistakes.

I have another contract with them which I most definitely will also cancel at the end of its term.

Their service delivery and record keeping is very poor. I will most definitely not be referring anyone to them.

Regards, Leslie-Ann Januarie