Vodacom poor service

Good day, I upgrade my data contract on 15 April 2020 from a 30gb to 200gb contract. My debit order went off on 30 April 2020 and I paid the increased amount due. On 1 May 2020 my data balance however still reflected as 30 gb even though the bill reflects the correct package as 200gb and the bill amount of R 799. I called Vodacom on 1 May at around 8am and the consultant said that they needed to refer this to the technical department and gave me a reference number. On 2 Ma, I checked my data balance and it was still not rectified, I again called Vodacom and got another consultant who said that it can take between 7 to 14 days to rectify and that it had been referred to the technical department. He did however give me 5 gb data for free. This does however not help as I have paid for 200gb data. I received a sms yesterday (3 May) to say that my query had been escalated to the IT dept at 9:02 but as at 12:09 (4 May) it has still not been resolved. With lockdown, 30 gb data is not sufficient as my husband and I are working from home and we have 2 students who are studying online. I have 2 issues - 1. Why is it taking so long to resolve - They 5gb data was immediately available so why can the 200gb not be available immediately 2. What happens when I run out of data because Vodacom has not resolved this issue