Vodacom - Poor service

We took out a new business contract with Vodacom on the 29th of August 2022, a Pay-as-you-go number was to be converted to a contract. It is now more than a month later and the number is still not on a contract or working. A sim swap was done by Vodacom. We've received the cell phone with no sim card. We bought a new contract sim card to get it activated, and still the number is not working at all. We are losing business because of this issue. I have contacted Vodacom so many times, only to get the same answer over and over, that the Technical Team is working on the issue... For a month now. I have never experienced such poor service from Vodacom.