1 reviews | Active since Jun 2015
Vodacom poor service
I phoned Vodacom in March to report that I suspected ********** activity in my account which they said they will investigate. Its been 3months now and I still have not had any feedback regarding the case which they said I will have in 14 to 21 working days. I phoned them on numerous occasions but not help whatsoever. I went to Vodacom walk in customer care centre at Gateway Shopping Centre and that is where I was told that David Sentle is working on the case. I phoned the number provided ***) and the service I got from him is despicable. He then told me that a certain Mr Daniel Makua is the person handling the case. I picked up the ********** activity on the last month of my contract with Vodacom and they even had the audacity to phone me and tell me that I hadn't paid. <br> <br> The service experienced and still experiencing is awful to say the least.
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
