SM
Samukelisiwe M

1 reviews | Active since Jun 2015

22 Jun 2015, 11:24

Vodacom poor service

I phoned Vodacom in March to report that I suspected ********** activity in my account which they said they will investigate. Its been 3months now and I still have not had any feedback regarding the case which they said I will have in 14 to 21 working days. I phoned them on numerous occasions but not help whatsoever. I went to Vodacom walk in customer care centre at Gateway Shopping Centre and that is where I was told that David Sentle is working on the case. I phoned the number provided ***) and the service I got from him is despicable. He then told me that a certain Mr Daniel Makua is the person handling the case. I picked up the ********** activity on the last month of my contract with Vodacom and they even had the audacity to phone me and tell me that I hadn't paid. <br> <br> The service experienced and still experiencing is awful to say the least.

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Replies (1)
Vodacom
Vodacom's reply24 Jun 2015, 16:01
Official
Hello sammthembu,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team