mA
mohammed A

1 reviews | Active since Jun 2025

27 Jun 2025, 16:44

Vodacom poor service

In 2021 I moved over to Vodacom. I was originally with MTN and I was told that I could keep my existing number while Vodacom would port my number on their network and everything would be fine. Initially I had no issues but then this year I have had endless problems with my number being reused by MTN. So now my number is being given to MTN customers. This has now happened 3 times in the past 6 months where suddenly when people call me then the calls get routed to someone else who also has my number. I have pleaded with MTN but they are unhelpful as I am no longer their client and they say I should speak to Vodacom. Then Vodacom just keeps saying the issue is resolved but it keeps happening again and again. The sales guy at Vodacom doesn't know what to tell me because he says he's never had a case like this.

So now I'm sitting paying for a contract linked to a number that I cannot use because its not secure, I worry about what could happen if my OTP's are sent to someone else, and seems no one will help me but I have to pay for the contract.

Very unfair, very unhelpful, very poor service. Do Not use Vodacom

0
Replies (3)
Vodacom
Vodacom's reply28 Jun 2025, 08:32
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

mA
mohammed A's update06 Aug 2025, 16:46
Reviewer Update
Good day. I have given some time to see if anything has changed. Today I have been unable to make calls to anyone other than Vodacom numbers, if the number is on any other network or a landline, the call just rings once and then drops. Nothing has changed, I still remain paying for a contract that has does not work, Vodacom keeps saying things are sorted but they have not been. Very bad service
mA
mohammed A's update08 May 2026, 08:48
Reviewer Update
Update: Vodacom has not done anything to correct my line. I remain paying for the contract because my term is 36 months and cannot make changes until then. I pay for 100minutes but calls do not work. I will cancel all service once I am able to