Vodacom poor service

I have a fibre with Vodacom. I recently changed the address. i.e got a new house. Immediately I moved in the new house I called Vodacom "fibre contacts" on the 06 April 2025 to move my line from the old address to the new address, the fibre box is already installed in the new address, all they need to do is to move my line. Till today that hasn't happened, I sent numerous emails following up, no response, when I called I was told of a 30 day notice when you want to move the line, something they "Vodacom" or their sales person failed to explain when I bought this contract. Till today I haven't got internet at my house and I am a person who works from home at least 2 days a week but I can't due to this. Both my previous house and the new house are under Vumatel, I simple cannot understand why Vodacom is taking long to resolve this issue, whereas when they were selling their product they were calling me regularly. Will they deduct the days we are not connected to their line...NO.

Should I look for another service provider who will bring this service to me asap??.... something I consider very much because this is totally unacceptable.

Here is my reference number for my request: SO***

Thank you M. Nase