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Sibo C

1 reviews | Active since Dec 2013

24 Oct 2023, 11:44

Vodacom poor service

I ordered a MacBook on 13 October 2023 and I was promised that it will be delivered on on 18 October 2023. On the 18th I was called by a lady from confirmations and she said the package will be delivered on Friday 20 October 2023. Today is 24 October 2023 and I have not heard from Vodacom. I called them and I was advised that the package is at despatch and they don't know when it will be delivered.

0
Replies (5)
Vodacom
Vodacom's reply24 Oct 2023, 12:01
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

SC
Sibo C's update24 Oct 2023, 12:10
Reviewer Update
There is no response from Vodacom here!
SC
Sibo C's update25 Oct 2023, 16:50
Reviewer Update
I was contacted by a gentleman from Vodacom at about 10h00 today asked all the details about the delivery and he promised to get back to me in 5 minutes. It is now 16h50 and nobody has contacted me.
SC
Sibo C's update25 Oct 2023, 16:52
Reviewer Update
The lady that I spoke to yesterday when I called them, who also promised to get back me hasn't called either.
Vodacom
Vodacom's reply27 Oct 2023, 07:41
Official
 Dear Customer, 

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 

Please note that we escalated your query to our delivery partner for further assistance. Based on the feedback provided, our team assisted and confirmed that you received delivery of your parcel. 

We apologize for the inconvenience and the service experienced. 

Regards, 

Vodacom Consumer Website Team