Vodacom Poor Service

I just went to a Vodacom shop in Menlyn Mall now to try and do a sim swap for my two numbers on contract, and they tell me they need an ID and will not take my driver’s license! I explained that I just lost my smart card and will apply for a new one soon, but I have my driver’s license and they refused. I even asked them to allow me to at least get an affidavit stating what I just said, and they still refused! This is nonsense!!! You cannot enforce a rule but don’t let your customers know about it. Why must we find things out when we get there? Since when is a driver’s license no longer a form of identity??? I drove all the way for this!!! Those people were not even willing to meet me halfway, yet I have been a Vodacom customer for years, and this is the ****py service I get. I have 4 contract lines with Vodacom. I am extremely dissatisfied, and if I could I would migrate right now!