LJ
Lincoln J

1 reviews | Active since Oct 2013

22 Dec 2020, 21:15

Vodacom POOR SERVICE

Vodacom services is extremely poor. False advertising and empty promises. Waited almost two months for a phone iPhone 11 pro were they called me to upgrade and done it on the phone when i called back after 2 weeks promises of delivery only to find out 2 months phone is no longer available and where they cancelled the upgrade and done a new upgrade promising me the iPhone 12 pro on the 18 December that phone should be delivered within 3 days called today phone is on back order again no stock and no communication from Vodacom here i am sitting and waiting on the phone as a early Christmas gift for my wife and we was suppose to go on holiday last week had to cancel to receive the phone by today and this is all they can say. Good Day Mr Jones. We do apologise for the inconvenience caused.We are currently awaiting more stock so that we can dispatch it as soon as possible.

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Replies (1)
Vodacom
Vodacom's reply23 Dec 2020, 07:28
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team