EK
Elijah K
1 reviews | Active since May 2021
17 May 2021, 12:17
Vodacom Poor Service
It's been 7 months since I settled my contract/account following the poor service I was getting from Vodacom. I have been moving from pillar to post to get them to update contract status with the credit bureau to account status "closed".
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Replies (4)
Vodacom's replyOfficial
17 May 2021, 13:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 May 2021, 13:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
EK
Elijah K's updateReviewer Update
17 May 2021, 14:05I hope the consultant is knowledgeable on this, I have been on calls (even today) with *********** consultants. They can not even tell what is the real problem. Its funny how new sales lines go through so quickly but take a whole day for existing clients to get help!
EK
Elijah K's update17 May 2021, 14:05
Reviewer Update
I hope the consultant is knowledgeable on this, I have been on calls (even today) with *********** consultants. They can not even tell what is the real problem. Its funny how new sales lines go through so quickly but take a whole day for existing clients to get help!
EK
Elijah K's updateReviewer Update
18 May 2021, 14:08Please I have been to the store so many times now, I even opted to take another contract with the hope that this status will be lifted promptly. But instead, I was told I have a defaulted account, and that time it is the same Vodacom that defaulted and never got a chance to lift my status!
I am not going back to the store again to face rude and *********** consultants.
You are going to resolve this here and give me feedback.
I am still awaiting your call to resolve this! and do not tell me my query is being resolved without proof.
I am not going back to the store again to face rude and *********** consultants.
You are going to resolve this here and give me feedback.
I am still awaiting your call to resolve this! and do not tell me my query is being resolved without proof.
EK
Elijah K's update18 May 2021, 14:08
Reviewer Update
Please I have been to the store so many times now, I even opted to take another contract with the hope that this status will be lifted promptly. But instead, I was told I have a defaulted account, and that time it is the same Vodacom that defaulted and never got a chance to lift my status!
I am not going back to the store again to face rude and *********** consultants.
You are going to resolve this here and give me feedback.
I am still awaiting your call to resolve this! and do not tell me my query is being resolved without proof.
I am not going back to the store again to face rude and *********** consultants.
You are going to resolve this here and give me feedback.
I am still awaiting your call to resolve this! and do not tell me my query is being resolved without proof.
EK
Elijah K's updateReviewer Update
18 May 2021, 17:01I went to the store and they still can not help me out? please do something about this or i will escalate further.
EK
Elijah K's update18 May 2021, 17:01
Reviewer Update
I went to the store and they still can not help me out? please do something about this or i will escalate further.