1 reviews | Active since Jun 2017

12 Jun 2017, 19:21

Vodacom poor service

<p>I've upgraded in the first week of May to the L+ Package at Vodacom Galeria. The package included the S8 phone and the Samsung Fit 2. The phone was received immediately but was promised the the fit 2 watch should be there the next week. After a lot of calls to the Vodacom Shop Galeria (Micheal) and promises that the stock should come soon I'm still sitting without a watch which I'm already paying for. If stock is not available Vodacom should remove this specials from their list and only supply phones. I've been a customer of Vodacom since 1998 and this is unacceptable. Poor service. I have to phone everytime to find out what is going on.</p>

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Replies (1)
Vodacom
Vodacom's reply13 Jun 2017, 07:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team